Guidelines for Moderating an Adult T1D Support Group

Moderating a support group involves striking a balance between warmth and creating a safe, welcoming space, while maintaining discussions that are positive, respectful, and on track. Here are some practical tips:

Set the Tone

• Start with a warm welcome: a smile, name tags, light snacks, or a quick check-in round.
• Keep the energy encouraging: support and laughter go a long way.
• Gently steer away from long complaint sessions so the group feels uplifting.

Create a Safe, Respectful Space

• Set ground rules: confidentiality, kindness, no judgment, equal speaking opportunities.
• Watch for dominant voices—value their input, but step in to give others room.
• If someone speaks too long, kindly guide the conversation back.
• If new to moderating, consider role-playing challenges with an experienced leader.

Keep It Interactive and Inclusive

• Limit introductions to 2 minutes per person.
• Invite quieter members in with open, supportive questions.
• Celebrate wins—whether it’s reaching an A1c goal, surviving a tough week, or trying new tech.

Mix Up the Content

• Alternate between open sharing and focused topics. Popular themes include devices, travel, food, research updates, burnout strategies, advocacy, emergency preparedness, and mental health.
• Guest speakers can add variety, but simple open conversations often mean the most.

Support Connection Beyond Meetings

• Use group texts, emails, or private online spaces to share reminders and resources.
• Encourage members to check in with each other outside of meetings.
• Consider a “buddy” program for one-on-one support between gatherings.

Share the Load

• Rotate facilitators or let members suggest topics.
• Gather feedback often and adjust to the group’s needs.

Mark Milestones

• Celebrate birthdays, “diaversaries” (diagnosis anniversaries), and other special moments.
• Recognize guest speakers and acknowledge meaningful group experiences.

How to Moderate a T1D to 100 Support Group chat – Downloadable PDF Version